Refund Policy
Last updated: June 20, 2026
Summary
Because every generation immediately consumes compute on third-party AI providers, Simplefem Studio operates a generally non-refundable credit and subscription policy. We do, however, fix billing errors and platform-side failures — see below.
1. Credit packs (one-time purchases)
- Credit packs are non-refundable once credits have been added to your account.
- If you purchased a pack within the last 14 days and have not consumed any of the purchased credits, you may request a full refund by contacting us. EU/UK consumers requesting a refund within the statutory 14-day period agree that the digital service starts immediately and that the right of withdrawal is waived once credits are spent.
2. Studio Pro subscription
- Subscriptions renew automatically each billing period until cancelled. You can cancel anytime from the Wallet page; access continues until the end of the paid period.
- Monthly fees are non-refundable once the period has started. Unused credits in the current period do not carry a cash value.
- We do not offer pro-rated refunds for partial months.
3. When we will refund or re-credit
We will issue a refund or restore credits in these situations:
- Duplicate or accidental charge: caused by a payment or platform error.
- Generation failure on our side: if a generation is debited but the platform fails to deliver any usable output (and the failure is not caused by your input violating our acceptable use rules), we will restore the credits.
- Unauthorized charge: if you can demonstrate the charge was not authorized.
Refunds are NOT issued for: dissatisfaction with AI output quality, change of mind after credits are spent, or content removed for violating our Terms of Service.
4. How to request a refund
Contact us within 14 days of the charge from the email address on your account. Please include the Stripe invoice/receipt ID and a brief description of the issue. Approved refunds are processed back to the original payment method within 5–10 business days.
5. Chargebacks
Please contact us first — most issues are resolved faster than a card-issuer dispute. Fraudulent chargebacks may result in account suspension.